Our Contract
THIS DOCUMENT FORMS A CONTRACT BETWEEN CLEAN HOMES AND THE
CLIENT.
CLIENTS NAME 1st.............................................. 2nd..............................................
ADDRESS.......................................................................... POST CODE....................
TELEPHONE HOME........................ WORK 1st......................... MOBILE.........................
WORK 2nd........................ MOBILE.........................
The cleaner will be paid cash £
per hr X
hrs
= £
per week/visit on the day of
cleaning, please ensure the correct money is left every week.
Clean Homes will be paid £
per hr X
hrs
= £
X 52/26 weeks =
£
:12 = £
+ 17.5% VAT £
= TOTAL PER MONTH £
by standing order on the same day the following month as their
first clean. The first payment is made by cheque, which will not
be banked and the standing order will not be set up until you
have had your first clean and we know you are happy. These hours
are fully negotiable at any time. (Minimum 2 hours a fortnight.)
Clients are required to give one month as notice unless they are
unhappy with the service in which case a refund will be given
for any monies paid in advance.
All the cleaners have individual insurance up to £1,000,000. The
excess of £250 will be paid by Clean Homes Ltd. Please note
ironing/washing is undertaken at the clients own risk. Personal
injury claims are individual and cover depends on fault, clients
should ensure they have cover within their home contents
insurance to cover all contingencies.
Clean Homes Ltd does not supply any equipment or materials,
these are to be supplied by the client.
When a cleaner takes a holiday then we will provide a stand in,
please make sure to notify Clean Homes if this is required. If
your cleaner is sick she may arrange a different time to clean
if this is not possible the client must contact Clean Homes Ltd
within 24hrs to arrange a stand in, otherwise we might not have
sufficient time to offer a replacement. If you decide not to
have a replacement you do not pay the cleaner but you do pay
Clean Homes. If we are unable to supply a cleaner then the
charges for that week will be refunded. Please note if you are
offered a reasonable alternative day/time that is unacceptable
to you we can not offer a refund, we do try our best to
accommodate clients but it is not always possible.
If you go on holiday you can choose to have the cleaner come in
while you are away and perhaps do some extra jobs to her normal
routine or you may decide you don't want a cleaner for this
time. In this instance you don't pay the cleaner but you do pay
Clean Homes Ltd.
If the cleaner can not obtain access through no fault of her own
or if the client cancels with less then 48hrs notice they are
still obliged to pay the cleaner.
We will contact you after your first clean to check you are
happy and one/two months later to ensure everything is
continuing satisfactorily. If at any time you are unhappy with
your cleaner we will replace them.
Clean Homes aims to supply the client with one regular cleaner
however, cleaners do leave in which case we would supply you
with a new cleaner, this can occur a number of times, we do try
our best to minimise it happening but it is largely out of our
control.
I have read the above terms and conditions and agree to abide by
them.
Signed............................................................................. Date.............................
Page last updated: 02/06/2020
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